Our Response to Coronavirus (COVID-19)

Imaging Associates is closely monitoring the developments regarding novel coronavirus (COVID-19) and taking steps to ensure our patients, visitors, staff and radiologists remain safe. We will update this post regularly as new information is shared.  

Imaging Associates is dedicated to providing services to our patients and wider healthcare community. Our clinics will remain open.

~ Have you been diagnosed with COVID-19?

~ Have you had close contact with someone with COVID-19?

~ Are you or someone in your household waiting on COVID-19 test results?

~ Do you have the following symptoms?



Shortness of breath

Sore throat

 If you answered yes to any of these questions and are planning to come to an Imaging Associates clinic, please call the clinic before attending.

If you suspect you or a family member has COVID-19 you should call (not visit) your GP or call the national hotline on 1800 020 080.  

Please keep Triple Zero (000) for emergencies only.

General information

COVID-19 has the following features:

  • Highly contagious
  • Spread via droplet: sneeze, cough, directly and via contaminated surfaces
  • Most susceptible are the elderly and or those with chronic medical conditions
  • You may be contagious before symptoms show
  • Lasts for one to two weeks
  • Causes respiratory infection and may lead to pneumonia

For patients and visitors

  • All patients are asked to call for an appointment. Walk in services are no longer available to allow screening measures to take place.
  • All patients and visitors are being screened for contact history and symptoms. We may delay your appointment or determine appropriate clinical management plans with your referring doctor.
  • We encourage patients to attend their appointments alone. If a carer or support person is required please discuss with our team at the time of booking. For these patients, one additional adult person may attend with them. For scans that take longer than 15 minutes, particularly ultrasounds, a carer or support person will be limited to attending only part of the scan. Please note that different restrictions may apply at Mitcham Private Hospital based on Ramsay’s current policy, you will also be screened by hospital staff upon entering the hospital.  
  • Hand sanitisers are placed within our clinics. Please clean your hands as you enter and leave.
  • We encourage you to bring your own water bottle. We have temporarily removed water dispensers, toys and magazines from our waiting rooms.
  • Provided we have your mobile number on file, all our images are sent electronically to patients via our patient portal IA X-RAYS.

We thank all patients for their support and understanding as we work to ensure a safe environment for both patients and our staff during this unprecedented situation.

Our clinics

Our top priority is to protect our patients and staff. We will continue to provide the best quality of care to patients.
IAG has been implementing the following measures to ensure the safety and well-being of our staff and patients:

  • Intensive cleaning of all clinics and offices
  • Amendment of workflow processes to minimise cross contamination between rooms and clinics
  • Wash or sanitise hands after every patient as per usual practice
  • Sterilise ultrasound probes as per usual practice
  • Cleaning of imaging equipment and surfaces in contact with patients after every scan
  • Observing social distancing practices in our clinics wherever possible
  • If any of our staff are feeling unwell they have been instructed to stay home and rest.

How you can protect yourself and your family

  • Hand hygiene is the best defence. Wash your hands with soap and water and use hand sanitiser.
  • Cover your mouth and nose with a tissue when coughing and sneezing or cough into your elbow. Dispose of the tissue into a bin and then wash your hands afterwards.
  • If you are feeling unwell, please stay home.
  • Face masks are not recommended for use by members of the public in Victoria.
  • Maintain physical distance when out and about.
  • Limit your social interactions to very small numbers particularly in enclosed spaces.
  • Check DHHS website regularly for updates and advice